FREQUENTLY ASKED QUESTIONS
You can find our authentic Balinese food products conveniently located across Bali at a wide range of popular retailers, including:
Supermarkets & Hypermarkets: Hypermart, Grand Lucky Superstore, Bintang Supermarket, Indomaret, Coco Mart, Delta Dewata, and Prestige Supermarket.
Local Marts: Ithon Mart, SpeedyMart, Ary's Mikro, and Bali Djaya.
Specialty & Souvenir Shops: Pia Eiji, Papaya Fresh Gallery, The Keranjang Bali, and Pande Putri. Look for our distinctive packaging in the snack and souvenir sections!
The shelf life varies depending on the specific product. All our products are clearly labeled with best-before dates. We ensure that products delivered to your shop have ample shelf life remaining to allow for sufficient sales time. Please refer to individual product packaging for exact details.
Yes, absolutely! We strive to ensure that all product images accurately represent the items you will receive. We use professional photography and detailed descriptions to provide the most realistic depiction possible. Please note that very minor variations in color might occur due to screen settings and lighting conditions during photography. However, the design, quality, and specifications will be as described.
We stand by the quality of our products. In the rare event of receiving damaged goods, please notify us within [X] days of delivery with photographic evidence. For products nearing their expiry date or past it, please refer to your partnership agreement for our return or credit policy.
Yes, we are proud to offer products that cater to various dietary preferences. Some of our products are Gluten-Free and/or Vegan Friendly. Please check the individual product packaging for specific certifications and ingredient lists to ensure they meet your dietary requirements. We are committed to providing clear labeling for your convenience.
